Refund and Cancellation Policy

1. Core Principles

At Aynx, we maintain transparent client relationships. Because our work in Aynx Studio involves dedicated systems architecture, custom engineering hours, and proprietary frameworks, refunds are governed by clearly defined milestones.

2. Diagnostic Blueprint Sprints

Before undertaking full-scale implementation, Aynx Studio conducts an initial architecture diagnostic:

• Cancellation Before Work Commences: If you book a diagnostic blueprint and request cancellation in writing before our architectural review begins, you receive a full 100% refund.
• Post-Delivery: Once the customized diagnostic specification and roadmap have been delivered and presented, the fee is fully earned and non-refundable.

3. Implementation Sprints

Custom implementation sprints are billed against agreed milestone schedules. You may pause or terminate future unstarted milestones with five business days notice.